Audience

• Front line managers or supervisors with direct reports

• Between 10 and 20 participants

Objectives

At the end of the course, leaders will be able to

• Encourage people to take ownership of and be accountable for their work performance.

• Create a work environment where people are comfortable taking on the risks associated with new responsibilities.

• Boost morale, improve productivity, and increase profitability by coaching for peak performance in each person.

• Manage work performance issues in a fair, consistent manner.

Duration

• 5 hours in virtual classroom

• 1 day face-to-face

Content

• Coaching Techniques

• Case Study Coaching Situations

• Skill Practice

• Reflections

Tools

• Discussion planner

• Job aid

• Participant booklet

• Videos

• Group discussion

• Mentimeter