
Audience
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Front line managers or supervisors with direct reports
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Between 10 and 20 participants

Objectives
At the end of the course, leaders will be able to
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Encourage people to take ownership of and be accountable for their work performance.
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Create a work environment where people are comfortable taking on the risks associated with new responsibilities.
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Boost morale, improve productivity, and increase profitability by coaching for peak performance in each person.
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Manage work performance issues in a fair, consistent manner.

Duration
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5 hours in virtual classroom
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1 day face-to-face

Content
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Coaching Techniques
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Case Study Coaching Situations
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Skill Practice
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Reflections

Tools
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Discussion planner
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Job aid
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Participant booklet
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Videos
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Group discussion
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Mentimeter

This module presents two types of coaching—proactive and reactive—to meet the needs of team members not only after they’ve completed a task or assignment but also before so they learn from their success.