Formation leadership résolution de conflits

This course teaches leaders how to recognize the signs of escalating conflict and take appropriate action to minimize damage. Leaders are introduced to two resolution tactics—coach and mediate—and practice using the Interaction Essentials as they coach then mediate to resolve a conflict.

Resolving
workplace conflicts

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Audience
  • Front line managers or supervisors with direct reports

  • Between 10 and 20 participants

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Objectives

At the end of the course, leaders will be able to

  • Reduce the damaging effects of workplace conflict on individuals, groups, and the organization.

  • Effectively address workplace conflict and enhance productivity, efficiency, and morale.

  • Help others take responsibility for resolving their own conflicts.

  • Promote a culture of trust and mutual respect within their work group.

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Duration
  • 5 hours in virtual classroom

  • 1 day face-to-face

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Content
  • Recognize the Signs of Conflict

  • Prevent Damage and  Promote Discovery

  • Examine Who’s Accountable  for Resolving Conflict

  • Coach to Meet Personal  and Practical Needs

  • Mediate Toward a Common Goal

  • Apply Skills to Your World

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Tools
  • Discussion planner

  • Job aid

  • Participant booklet

  • Videos

  • Group discussion

  • Mentimeter

Interested in this course? Would you like a quote or more information? Please contact me.